How long do your deliveries take?

The estimated delivery times are shown on each product page. We’ll email you each step of the way to keep you informed.

Please note: Some larger orders will be delivered to the kerbside only, if you need additional information regarding delivery of your order please contact our sales team.

Do you offer NEXT DAY delivery?

Yes! Lots of items are available on an express service.  Make sure you contact us before 10:00 am if it’s time-critical.

How much does it cost to deliver?

This varies depending on the manufacturer, weight, size and location.  This is automatically calculated when you add items to the shopping cart. Please check our transport policy here.

Do you offer FREE DELIVERY if I spend a certain amount?

Not as standard as we keep our delivery charges separate, rather than hiding the charge in the price of the product. On occasion, we may be able to offer free delivery if you are ordering larger quantities.

Can I collect from you?

Yes. You can collect certain items from our Depot by appointment only. Other items may be possible to collect from various manufacturer’s depots across the UK – please contact us to find out if this is possible.

Do you deliver on weekends?

Not as standard. Our deliveries are made on working days. But if you do need an urgent Saturday delivery we can accommodate on occasion. This will incur a premium charge if/when possible.

Can I get a product sample?

Yes – please email us your sample request along with your name and address and we will post it out free of charge (where applicable).

How is my shipping worked out?

Each Supplier will have different shipping connected to it, if you require further information, please contact our sales team.

How long do I have to cancel an order?

If you are a consumer, you have 14 days from the day your goods arrive to change your mind. Please note that some goods may be dispatched before the point of cancellation and therefore you may be required to refuse the delivery. If you wish to cancel, please contact our customer service team.

What happens if I am not home for my delivery?

Depending on the location and type of items, there may be a re-delivery fee applicable if you are not able to take delivery on the scheduled day. Please contact our customer service team here if you have missed a delivery.

What if my delivery is late?

We are aware that due to current issues across the UK logistics and courier network, on rare occasions deliveries can take longer than normal which is, unfortunately, impacting customers across the UK.

We always aim to deliver on the delivery date we provide and ship goods within

the lead times advertised at the time of purchase on our website. These are subject to change due to availability. We cannot accept responsibility for any delays that are outside of our control, provided we deliver the goods within a reasonable period. If we can’t deliver your items within this reasonable period, you have the right to cancel your order for a full refund, including any delivery charges. Some exemptions apply to bespoke or made to order goods.

We cannot accept liability for any personal damages resulting from delays of the goods, including compensation for lost work and exceptional hire charges in relation to delays.  We strongly advise all customers to not schedule or start work before they are in receipt of the goods due to the current logistics issues.

Can I return a product?

If you’d like to return a product, please contact our customer services team either by telephone on 01752 692 221, by using our contact us form, or via email at feedback@cmostores.com.

Will you pay for the delivery costs if I return a product?

We will pay the costs of return if a) the products are faulty or misdescribed, or b) we have told you of an upcoming change to the product, a delay in delivery due to events outside of our control, an error in pricing or description, or because you have a legal right to do so as a result of something we’ve done wrong. In all other cases, you must pay the costs of return.

If we are refunding you for delivery costs of your returned item, we will refund you the amount that it would cost using the least expensive delivery method we offer, regardless of the delivery method you use.

If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection

When will you refund me for my returned product?

We will refund you for your returns by the method you use for payment within 14 days of the day we receive the product, or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.

We may make deductions from the total refund if the value of the goods has been reduced by handling contrary to the manufacturer’s instructions – if we discover this after you have been refunded, you must pay us an appropriate amount. For more information on returns, check out our Terms & Conditions of Supply.

How do I make a complaint?

If you wish to make a complaint, please use our complaints form.

Do you offer exchanges?

If you have changed your mind, or if the items have been mistakenly purchased, you have 14 days in which to notify us from the date of delivery. Due to our items being sourced from different suppliers, a new order will need to be placed for the correct items.

Do I have to register?

No, you do not have to register but if you do we will keep you up to date with any developments to the site & any special offers.

I’ve already registered; do I have to log in to order?

No, you do not have to log in to order – you can complete the checkout process as a guest.

I’ve forgotten my password, can I reset it?

Yes, if you have forgotten your account password then please click here to request a reset.

Do you offer a Trade or Credit Account?

Yes, we do! Trade customers can sign up for a cash or credit account to benefit from exclusive discounts. Join today, or call our dedicated trade team to find out more.

Can you send me a Pro Forma Invoice?

If you want to pay by BACS we can send you an invoice before you pay.  Otherwise; just order online and in seconds you will be emailed a copy of your order confirmation.

Can I pay by Bank Transfer?

Yes, you can select this method of payment at the checkout.

Can I print off Data Sheets and Installation Guides?

Yes, most of our info is supplied in PDF, including COSHH, Technical Data Sheets and Product Brochures – there for you to download & print, free of charge at your will.

How do I use SUPER rewards?

You can find out all about our SUPER rewards scheme via our dedicated FAQ page. Click here to learn more!